Customer Success Expert

1 day ago

Paranaque City, Calabarzon, Philippines beBeeSuccess Full time $800 - $1,300
Customer Success Expert Role

The primary objective of this position is to foster strong relationships with assigned customers and deliver exceptional experiences through Canonical's comprehensive offerings.

By thoroughly understanding customer objectives, the Customer Success Manager can unlock a broad range of internal and external capabilities to alleviate pain points, align expectations, and develop an effective collaboration roadmap.

  • A key focus area for this role is providing support to customers by resolving ticket requests efficiently.
  • Enriching documentation on problem-solving strategies, Q&A sessions, and onboarding materials will also be a crucial aspect.
  • Driving targeted campaigns across multiple customers using digital touch-points and activities is another vital responsibility.
  • Identifying high-potential and high-risk customers from newly onboarded users or customers is essential.
  • Onboarding new customers, introducing them to products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more, is critical.
  • Collaboration with Sales and Support teams to develop and implement engagement plans that meet customer objectives is vital.
  • Engaging with customers to identify potential risks and ensure timely intervention is also necessary.
  • Collecting feedback from customers and formatting it for review by the product team is essential.
We're Looking For
  • Proven experience in customer-facing roles.
  • An empathetic individual with a natural ability to help others.
  • Strong passion for technology, infrastructure, and Ubuntu.
  • Excellent presentation skills.
  • Strong organisational skills, with the ability to structure and update documentation effectively.
  • A collaborative mindset, capable of interacting seamlessly with all departments internally.

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