Customer Success Ambassador

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $80,000
Job Overview

This role empowers entrepreneurs and SMEs, providing fast, empathetic, and solutions-driven support across languages and time zones.

As a frontline voice for clients, you'll navigate business incorporation, accounting, audit, and compliance in Australia. This fully remote role leverages digital tools to deliver swift, efficient service.

The company has 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. With around 500 staff, we have an intact startup mindset and are backed by world-class investors.

Key Responsibilities
  • Resolve customer inquiries via email, live chat, and phone with speed and clarity
  • Troubleshoot issues related to business incorporation, accounting, and more
  • Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
Requirements

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment

The successful candidate will participate in the interview stages, expected to last no more than three weeks from start to finish.

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