Online Program Operations Specialist

2 weeks ago

Porac, Philippines beBeeProgramManager Full time ₱900,000 - ₱1,200,000
Operations Role

The Operations Manager will take full ownership of day-to-day activities for a 6-week online program that supports people with autoimmune inflammatory conditions.

This is not a support role; it's a central operations position. You will be responsible for running the entire program backend: from setting up Kajabi and email automations to live call logistics, participant support, and asset updates.

You will coordinate directly with health coaches and guest experts, manage Zoom calls, edit video recordings in Descript, and handle basic Canva updates to program resources.

You will be the only team member responsible for administration and delivery. The experts teach, but you make everything else happen.

  • End-to-End Program Operations
  • Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  • Manage the weekly content drip and communications
  • Handle participant enrollment, tagging, survey tracking, and progress reporting
  • Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  • Live Call Support & Group Coordination
  • Coordinate weekly group calls with the health coach, including planning the format and flow
  • Set up Zoom links, send reminders, manage recordings and post-call uploads
  • Attend and administer all live Zoom sessions:
  • Admit participants from the waiting room
  • Handle breakout room assignments and timing
  • Monitor chat, technical issues, and support participant needs
  • Flag follow-up tasks from calls
  • Video & Resource Management
  • Edit and update videos using Descript (e.g., trimming errors, adding headers or transitions)
  • Make light updates to PDFs and workbooks in Canva (e.g., edits and new resources)
  • Organize and maintain all assets in Google Drive
  • Participant Support & Community Management
  • Answer emails and community messages with professionalism and empathy
  • Direct clients to the resources that answer their question
  • Monitor engagement and flag drop-offs or disengaged participants - follow up with them.
  • Admin, QA, and Continuous Improvement
  • Regularly test and maintain program links, automations, and lesson sequencing
  • Keep SOPs up to date and improve processes over time
  • Suggest improvements based on participant feedback and operational bottlenecks
  • Collecting testimonials from participants
  • Updating the website with testimonials and other edits

Ideal Candidate Profile

  • 3+ years of experience managing operations for online programs, courses, or memberships
  • Strong Kajabi experience (or similar LMS)
  • Confident using:
  • Descript (video editing)
  • Canva (design updates)
  • Zoom (hosting and breakout room admin)Google Workspace, Typeform
  • Stripe (basic billing/admin)
  • Excellent English (spoken and written)
  • Extremely organized, with proven ability to manage time-sensitive weekly workflows

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