Senior Data Insights Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Title

Database Management and Reports Manager

About the Role

We are seeking a skilled Database Management and Reports Manager to join our team. The successful candidate will be responsible for providing support to customer insights and analytics by ensuring that appropriate customer information is made available in the data warehouse/mart for their analysis purposes.

Key responsibilities include:

  • Providing support to campaign management by ensuring that all necessary updates coming from a campaign are properly looped back to the data warehouse/mart and improving the succeeding campaigns that will be launched in the future.
  • Managing CRM platform that executes campaign for new and existing customers starting from selection of customers who are part of a campaign up to tracking of campaign results based on parameters identified by the campaigns team.
  • Ensuring seamless integration of campaigns launched through the CRM platform to different systems being used by frontlines and automated reporting capability is available and accessible to different stakeholders.
  • Regularly conducting information checks to establish information integrity and feeding this information to customer insights and analytics for their reference purposes.
  • Managing customer information such that data issues like common errors are flagged as soon as it is seen in the database and raised to the appropriate unit for correction.
  • Driving projects that enrich customer information. New information that will be identified as critical to have will be coordinated to the appropriate unit for collection.
  • Collaborating with different functions to emphasize the importance of having integrated and single customer view and getting the cooperation of other units to work towards achieving this goal.
Requirements
  • At least 2-3 years of experience in dynamic, relational customer database management.
  • Experience in using SAS programming/enterprise guide/enterprise miner.
  • High appreciation of how crucial information is to data analytics.
  • Good communication, presentation and influencing skills.
  • Graduate of business-related or courses that are into data information management.

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