Customer Engagement Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Customer Service Representative Job Description

We are seeking a dedicated and enthusiastic customer service representative to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

This role involves managing a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.

  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Stay current with industry changes/trends to provide best in class service.
Key Responsibilities:
  • Manage customer interactions across multiple channels.
  • Provide exceptional customer service and support.
  • Upsell and cross-sell products.
  • Develop and maintain strong relationships with customers.
Requirements and Qualifications
  • Proficient in the required language.
  • Excellent organizational and time-management skills.
  • Ability to work in a fast-paced environment.
  • Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
  • Strong affinity for customer services.
  • Shows the ability to calm patients during a stressful situation.
  • Proficient with Microsoft Word, Excel, and Outlook.
Benefits
  • HMO with 1 free dependent upon hire.
  • Life Insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual Performance-Based Merit Increases and Employee Recognition.
  • Great Company Culture.
  • Career Growth and Learning.
Work Environment

A laptop will be provided by the company.

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