Senior Director of Client Relationship Management

7 days ago


Manila, National Capital Region, Philippines Gratitude Philippines Full time

Job Summary:

We are seeking a highly experienced Senior Director of Client Relationship Management to lead our Client Account Services team in Manila, Philippines. This role will be responsible for managing client relationships, leading teams, and driving business growth.

About the Role:

The ideal candidate will have a strong background in leadership and customer relationship management, with at least 10 years of experience in a similar role. The Senior Director will be responsible for developing and implementing strategies to improve client satisfaction, retention, and acquisition. They will also lead cross-functional teams to deliver exceptional client experiences and drive business results.

Key Responsibilities:

  • Develop and implement strategic plans to drive client growth and satisfaction
  • Lead high-performing teams to deliver exceptional client experiences
  • Analyze business metrics to inform strategy and drive decision-making
  • Collaborate with internal stakeholders to ensure seamless execution of client-related initiatives
  • Mentor and develop team members to achieve career goals

Requirements:

  • Bachelor's degree or equivalent experience
  • Minimum 10 years of experience in leadership and customer relationship management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities

Estimated Salary: $80,000 - $120,000 per year

Location: Manila, Philippines



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