Director of Operations Excellence

6 days ago


Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Summary

TASQ Staffing Solutions is seeking a seasoned leader to fill the role of Director of Operations Excellence. As a key member of our team, you will oversee all BPO operations in the Philippines, managing senior leaders and ensuring optimal performance across multiple client accounts.

Key Responsibilities
  • Oversight of BPO operations in the Philippines, including management of senior leaders and optimization of performance.
  • Management of 2,000+ FTEs, requiring strong leadership and decision-making skills.
  • Proven track record in managing 3rd party BPO accounts and handling multiple clients, with experience in driving process improvements and automation.
Requirements
  • 5-7 years of Director / AVP / VP experience in BPO operations, with a strong background in third-party BPO and start-up environments.
  • Strong leadership and decision-making skills, with the ability to thrive in fast-paced environments.
  • Experience in driving process improvements, particularly through automation, and managing large teams.
  • Ability to analyze complex problems and develop effective solutions.
Benefits
  • Competitive salary range: $120,000 - $180,000 per annum.
  • Opportunities for professional growth and development within a dynamic organization.
  • A collaborative and supportive work environment.
About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading provider of staffing solutions in the BPO industry. We pride ourselves on delivering high-quality services and supporting our clients' growth and success.



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