Customer Support Associate

11 hours ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Neksjob is a leading organization in the industry, committed to delivering exceptional customer experiences. We are seeking highly skilled and dedicated individuals to join our team as Customer Support Associates.

About the Role:

  • Respond to incoming calls from customers, addressing their inquiries, concerns, and complaints in a professional and timely manner.
  • Provide accurate and informative responses to customer questions, ensuring that they are satisfied with the service received.
  • Troubleshoot problems and resolve issues efficiently, minimizing the impact on customer satisfaction.
  • Document all interactions with customers, maintaining accurate records of communication and issue resolution.

Requirements:

  • A minimum of Senior High School Graduation (new curriculum) or College Graduation (old curriculum).
  • Healthcare experience is an asset, but not required.
  • Fluency in written and spoken business English.
  • Strong data entry skills, with accuracy and efficiency being key attributes.
  • Excellent problem-solving skills, with the ability to analyze situations and provide effective solutions.
  • Active listening skills, with the ability to understand customer needs and concerns.
  • Willingness to work on-site at Neksjob's Cebu location.

Benefits:

  • Paid training to ensure a smooth transition into the role.
  • Competitive salary and allowances, reflecting the value we place on our employees' contributions.
  • Monthly performance incentives, recognizing and rewarding outstanding performance.
  • Career development and advancement opportunities, empowering employees to grow within the organization.


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