
Contact Center Customer Support Specialist
1 week ago
MCI specializes in delivering tailored solutions to meet diverse client needs. We seek a friendly and reliable customer service professional to support clients in a contact center.
Key Responsibilities:- Handle inbound calls, emails, or chats from customers.
- Provide accurate product, service, and billing information.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
- Follow company procedures and compliance guidelines.
- Meet quality, efficiency, and customer satisfaction performance goals.
The ideal candidate should possess the following qualities:
- Must be 18 years or older.
- High school diploma or equivalent required.
- 1+ year customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
We offer various benefits and incentives, including:
- HMO, medical and dental coverage.
- Free meals during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meal expenses.
- Performance and loyalty bonuses.
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