Contact Center Customer Support Specialist

1 week ago


Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,694,400 - ₱2,612,000
Customer Service Role

MCI specializes in delivering tailored solutions to meet diverse client needs. We seek a friendly and reliable customer service professional to support clients in a contact center.

Key Responsibilities:
  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate product, service, and billing information.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet quality, efficiency, and customer satisfaction performance goals.
Candidate Qualifications

The ideal candidate should possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • 1+ year customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
Benefits

We offer various benefits and incentives, including:

  • HMO, medical and dental coverage.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meal expenses.
  • Performance and loyalty bonuses.


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