Contact Center Implementation Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeContactCenterEngineer Full time $79,100 - $146,900
Job Overview

We are seeking a highly skilled Contact Center Engineer to drive the implementation of contact center solutions. As a key member of our team, you will provide quality service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them.

Main Responsibilities
  • Manage the implementation of contact center projects, ensuring that all tasks are completed on-time and within budget.
  • Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
  • Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and the organization.
  • Complete customer-facing documentation throughout the implementation process - such as meeting presentations, business requirements documents, sign-off agreements, etc.
Key Qualifications
  • Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously.
  • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations.
  • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment.
  • Strong troubleshooting and problem-solving skills.
Why This Role?

This role offers the opportunity to work on diverse contact center projects, develop strong relationships with customers, and contribute to the growth and success of the organization.

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