Sales Engineering Manager – AI-Powered Contact Centers

14 hours ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱2,000,000 - ₱2,500,000 per year

This is a high-impact, client-facing role where you'll serve as the technical lead in enterprise sales cycles, helping customers adopt cutting-edge AI-powered solutions for contact centers. You'll work closely with Account Executives, product teams, and engineering to design and present tailored solutions that address real-world challenges in customer experience.

Key Responsibilities

● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.

●   Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).

●  Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.

● Translate business requirements into AI solution architectures, collaborating with product and engineering teams.

● Respond to RFPs/RFIs with detailed technical responses and solution designs.

● Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.

● Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.

Qualifications

● 6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.

● Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.

● Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).

● Strong ability to explain technical concepts to both technical and non-technical stakeholders.

● Proven track record supporting enterprise sales cycles and closing large deals.

●  Excellent communication, presentation, and stakeholder management skills.

● Fluency in English (written and spoken)

● Ability to travel across India/APAC for client engagements.

Industry Experience

● Must have 7 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.

● Preference will be given to ones having experience in Conversational AI space.

● Must have project management and/or business consulting experience in the contact centre industry.

● Experience in managing large and strategic accounts.

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