Contact Center Operations Director

6 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,851,000 - ₱2,345,000
Job Overview

We are seeking a seasoned leader to oversee the end-to-end operations of our customer service contact center within the financial services domain.

Main Responsibilities:
  • Lead high-volume contact center operations, ensuring delivery of exceptional customer service across all channels.
  • Develop and implement strategies to improve customer satisfaction, operational efficiency, and employee engagement.
  • Drive performance metrics and ensure alignment with business goals.
  • Maintain compliance with regulatory requirements in a highly regulated environment.
Key Qualifications:
  • Graduate in any discipline; MBA or equivalent preferred.
  • 18+ years of experience in contact center leadership, preferably in banking or financial services.
  • Proven track record in managing large teams and complex operations.
  • Strong leadership and coaching abilities with a focus on performance and customer centricity.

The ideal candidate will possess excellent communication skills, be able to work collaboratively as part of a cross-functional team, and have a deep understanding of CRM systems and omnichannel platforms.

In return for your expertise, you can expect a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

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