Contact Center Representative

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱8,800 - ₱145,500

This is an entry-level position for a contact center representative.

We are looking for a customer service professional who can handle phone calls, emails, and chats with customers in a timely and professional manner. The ideal candidate will have excellent communication skills, both written and verbal.

  • Key Responsibilities:
    • Answer incoming customer calls, emails, or chat requests for information and resolution of issues or sales inputs within the defined Service Level Agreement (SLA).
    • Actively call out to assigned customers to inquire about additional sales opportunities.
    • Recognize and route proactive sales opportunities to management when applicable and/or enter opportunity details into the provided tools.
    • Follow up on product backorders and order management.
    • Maintain and apply product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities.
    • Maintain positive relationships with customers, consultants, and ensure satisfaction with services, monitor and maintain service level expectations, and perpetuate a best-in-class reputation.
  • Requirements:
    • A minimum of one year of previous sales/customer service experience, preferably in a related industry.
    • An Associate's/Bachelor's Degree or formal education/training required such as certification.
    • Excellent communication skills; written and verbal required.
    • Strong organizational skills also required.

Benefits

  • Opportunity to work with a diverse team and contribute to the success of the company.
  • A fast-paced and dynamic environment that fosters growth and development.
  • A competitive compensation package that includes [insert benefits here].

About Us

  • We are a leading provider of printing services, dedicated to delivering exceptional quality and customer service.
  • Our mission is to provide innovative solutions that meet the evolving needs of our customers.

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