Custodian of Organizational Knowledge

2 weeks ago

Manila, National Capital Region, Philippines beBeeStrategist Full time ₱900,000 - ₱1,500,000
Senior IT Knowledge Strategist

The ideal candidate will serve as a senior strategist responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem. This role requires deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure.

  • Define, Implement, and Continuously Improve: The IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Process Ownership: Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.

Key Responsibilities:

  • Content Management & Quality Assurance: Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Knowledge Sharing & Cultural Enablement: Champion and foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
  • Tooling & Stakeholder Collaboration: Manage and support existing knowledge management tools and technologies, providing technical expertise and liaising between IT and other stakeholders.

Requirements and Qualifications:

  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

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