Account Manager Leader

4 days ago


Makati City, National Capital Region, Philippines Sanas Full time
Account Manager Leader

Sanas revolutionizes communication with its real-time algorithm, enhancing speech clarity and eliminating background noise. Our technology sets a gold standard for customer experience centers and promotes a bias-free workspace.

We are a 100+ strong team, established in 2020, with collaborations with numerous Fortune 100 companies solidifying our reputation in the industry.

The Job:

The Account Manager Leader will lead project management and account coordination, addressing any issues related to our technology. This role requires onsite deployment and client presentations, with travel expenses covered through reimbursement.

Key Responsibilities:

  • Develop and maintain strong relationships with assigned clients.
  • Act as the main point of contact for client inquiries, requests, and issues.
  • Regularly communicate with clients to understand their needs, challenges, and objectives.
  • Identify opportunities for upselling or cross-selling products or services to clients.
  • Set and track performance metrics and key performance indicators (KPIs) for client accounts.
  • Address and resolve client issues, concerns, or complaints promptly and effectively.
  • Work with internal teams to find solutions and ensure client satisfaction.
  • Enhance the product's utility and effectiveness.

Qualifications:

  • Bachelor's degree in business, marketing, or a related field (Master's degree may be preferred).
  • 6+ years proven experience as an Account Manager or in a similar client-facing role.
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to manage multiple clients and projects simultaneously.
  • Knowledge of the industry and the company's products or services.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development



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