Senior Business Transformation Manager

10 hours ago

Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

Concentrix is disrupting the professional services market by achieving extraordinary results for our clients.

We are obsessed with making our clients' businesses better. To make transformative changes, we bring together creative minds in business, cutting-edge technology solutions, and exceptional customer experience centers.

We're looking for a Senior Operations Manager who shares this mindset. The ideal candidate will have at least 3 years of experience handling insurance/healthcare accounts, be willing to work on-site in Iloilo, and able to work on shifting schedules.

Key Responsibilities
  • Review and analyze program performance to determine program needs
  • Approve personnel activities concerning hiring, training, development, and performance management
  • Act as a problem-solving escalation point for Supervisors and front-line RAs
  • Meet forecasted financial targets, including occupancy and bill-to-pay percentage
  • Identify and oversee program/problem resolution
  • Maximize subordinate potential through coaching, development, and effective performance management methods
  • Track client issues and maintain client correspondence and issue resolution
  • Support Results' goals by implementing processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses
Requirements
  • At least 3 years of Senior Operations Manager experience
  • Strong analytical, problem-solving, and general troubleshooting skills
  • Ability to communicate technical issues in non-technical terms
  • Able to provide customer and technical support through inbound phone, chat, and email requests

This role offers a unique opportunity to join a dynamic team and contribute to achieving extraordinary results. We look forward to hearing from qualified candidates.

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