Service Delivery Senior Director

3 weeks ago

Iloilo City, Western Visayas, Philippines SupportNinja Full time

Start Date: ASAP

Work Setup:Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)

Job Summary:

  • An assertive character that can work independently, yet function in a team environment

  • Excellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skills

  • Strong commercial understanding and previous accountability for growth and profitability targets

  • Ability to direct and manage in a fast-paced, rapidly changing environment while managing multiple priorities

  • Ability to direct in a diverse workforce

What does a day in the life of aService Delivery Senior Director look like?

  • Coordinates and liaises with the executive team to make decisions for operational activities and set strategic goals

  • Provides strategic plans to ensure the smooth progress of the daily operations

  • Directs Functional Directors and Program Managers on planning and execution and provides constructive feedback for continuous personal development

  • Evaluates periodically the efficiency of business procedures according to organizational objectives and applies improvements; Implements, manages, and evaluates operational processes and procedures, in accordance with the standards and procedures set out by the organization

  • Develops strategies and implementation plans to improve and standardize all aspects of operations

  • Directs overall support processes and directs its organization to enhance customer and client satisfaction

  • Keeps up to date with industry trends and identifies areas of opportunity to drive improvements, as well as maintains all operational guidelines, reference documents, and training materials

  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback

  • Revise and/or formulate policies and promote their implementation

  • Reviews financial information and adjusts operational budgets to promote profitability

  • Directs Service Delivery Directors, Service Delivery Associate Directors, Senior Service Delivery Managers and Service Delivery Managers on planning and execution and provides constructive feedback for continuous personal development.

  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback for onsite operations.

  • Oversees onsite customer support processes and directs its organization to enhance customer satisfaction.

What are the required qualifications for a Service Delivery Senior Director?

  • Bachelor's degree in Business or a related field preferred. Equivalent combination of education and experience will be considered.

  • More than 10 years of experience as a Site Director or Sr Director of Operations in a BPO or shared services center

  • Proven experience in managing both internal (in-house) and external (remote - work from home) operations

Ninja Perks and Benefits

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview

Visit our Facebook page to find out more:

#J-18808-Ljbffr

  • Director of Service Delivery

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱3,657,018 - ₱4,465,985

    Service Delivery DirectorAs a Service Delivery Director, you will oversee and motivate your team to meet client objectives, ensure quality customer experiences on every call, and create a positive work environment.Key Responsibilities: Enhance key performance metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, Quality...

  • Delivery Director

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeStrategic Full time ₱5,000,000 - ₱8,000,000

    Job OpportunityAs a strategic leader, you will guide project teams to success through visionary planning, effective communication, and collaborative problem-solving. Your primary focus will be on delivering exceptional results for clients by fostering alignment between business objectives and delivery goals.You will lead and drive the overall delivery of...

  • Senior Director of Global Partnerships

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $180,000 - $250,000

    Job Title: Senior Director of Global PartnershipsJoin our team as a Senior Director of Global Partnerships and take on the challenge of leading business development and partnership strategies with Global System Integrators (GSIs) in the global technology sector.Job Description:The ideal candidate will have experience in alliance and indirect sales management...

  • Senior Delivery Specialist

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeePublicSector Full time $80,000 - $120,000

    Results-Focused ConsultantThis exciting opportunity is designed to support senior-level consultants in delivering high-impact results for clients across the Asia-Pacific region.As a member of our dynamic team, you will collaborate with government and public sector leaders, as well as philanthropic and nonprofit organizations, to improve the delivery of...

  • Senior Call Center Director

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeCallCenter Full time ₱3,000 - ₱6,000

    The Senior Call Center Director will oversee a team of supervisors by providing strategic guidance, support and career development.Key ResponsibilitiesImplement directives from leadership and drive improvements in processes and technology.Lead, coach and develop call center supervisors to achieve business objectives.Collaborate with cross-functional teams...

  • Strategic Program Director

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeProject Full time $100,000 - $150,000

    Job Overview:We are seeking a highly skilled Strategic Program Director to lead complex customer-facing projects.This is a high-profile project management position responsible for coordinating and completing large, complex projects.Main Responsibilities:Managing projects through their complete life cycle to ensure goals are met for both the client and...

  • Senior Software Engineering Director

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeProblemSolver Full time ₱1,500,000 - ₱2,000,000

    Technical Leader Job DescriptionAs a Senior Technical Director, you will serve as a trusted advisor and problem solver for our diverse client base.Key Responsibilities:Diagnose and resolve complex technical challenges impacting team productivity or project success.Lead the design and implementation of technical solutions that meet business...

  • Director of Operational Excellence

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱1,000,000 - ₱1,500,000

    We are seeking a seasoned Operations Director to drive our business forward.Job Description:The successful candidate will lead the Workforce Management, Training & Quality and Delivery Excellence Teams.This role requires a strong understanding of business operations, corporate functions and general management skills.A proven track record of driving...

  • Data Strategy Director

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeStrategic Full time $125,000 - $155,000

    Our organization is seeking a Data Strategy Director to lead our reporting operations and manage our data team.This senior-level role is critical to driving data-informed decision-making across the company. You will lead cross-functional data initiatives, maintain executive dashboards, and ensure the accuracy and strategic value of all business intelligence...

  • Delivery Personnel

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Grand Majesty Pharmaceutical Inc. Full time ₱10,400 - ₱130,878 per year

    JOB TITLE: Delivery Personnel (Driver/Helper)REPORTS TO: Logistics SupervisorJOB REQUIREMENTS:Valid personal and commercial driver's licenses, applicable to the size and weight of the delivery truck being operated.Prior experience as a delivery driver is an advantage.Thorough understanding of road regulations.Clear criminal & driving records.Physically fit...