Senior Process Excellence Leader

1 day ago

Iloilo City, Western Visayas, Philippines beBeeQuality Full time $90,000 - $120,000
Job Description:

We are seeking a Continuous Improvement Manager to support our Americas team. This is an excellent opportunity for a quality professional to drive improvement projects and activities across various verticals.

Key Responsibilities:
  • Drive Improvement projects/activities across the vertical
  • Redesign process to suit the improvement plan
  • Work closely with operations team to collect data and assess the current situation
  • Network with other experts to exchange learnings and good practices both internally and externally
Requirements:
  • Bachelor's degree
  • At least 2-3 years experience in delivering process improvement (BPO) projects with financial benefits for both the company and its customer
  • Open to Quality Managers who have led continuous improvement projects
  • LSS GB Trained – Certified (Advantage)
Duties & Responsibilities:
  • Performance Management
    • Drive Improvement projects/activities across the vertical
    • Redesign process to suit the improvement plan
    • Work closely with operations team to collect data and assess the current situation
    • Network with other experts to exchange learnings and good practices both internally and externally
    • Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
    • Interact with Clients for understanding Key Business Priorities and Opportunity Identification
    • Provide Innovative leadership driving quality and performance
    • Direct the identification of gaps and improvement in the various processes
    • Ensure the use of problem solving and root cause analysis where necessary
    • Deploy Lean Six Sigma framework to improve Process performance
    • Lead VSM and Problem solving workouts with the aligned businesses
    • Monitor and Audit the deployed processes for effectiveness and efficiency
    • Responsible for generating business impact for the client using the CI methodologies and frameworks
    • People Management
      • Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
      • Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
      • Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
      • Communicates account overall process improvement performance to Business Heads.
      • Process Improvement
        • Provides continuous improvement of processes and systems.
        • Conducts process improvement plan and quality communication with the client handled, operations and training management.
        • Technical
          • Designs and implements reports to establish patterns and trends of quality issues as they may arise.
          • Able to provide quantifiable data to all quality judgments that are made.
          • Conducts Lean Six Sigma Trainings and Certification Programs
          • Others
            • Perform tasks assigned by his/her immediate Head.

The ideal candidate will have strong analytical skills, be able to think creatively and have excellent communication skills. The role offers a challenging and dynamic environment where you can make a real impact on the organization.

  • Director of Operations Excellence

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time

    Job DescriptionAbout the RoleThis senior leadership position will play a key role in driving strategic initiatives to enhance operational efficiency and effectiveness. As Director of Operations Excellence, you will be responsible for leading cross-functional teams to implement process improvements and drive business outcomes.Key ResponsibilitiesDevelop and...

  • Achieving Operational Excellence Manager

    19 hours ago

    Iloilo City, Western Visayas, Philippines beBeeOperational Full time ₱1,500,000 - ₱2,000,000

    Job Title:Achieving Operational Excellence ManagerAbout the Role:This key position requires a leader with strong problem-solving, decision-making, and analytical skills to manage team performance effectively. The ideal candidate will have at least 7 to 9 years of BPO experience and preferably be Greenbelt or Blackbelt certified.Main Responsibilities:Possess...

  • Operations Excellence Manager

    19 hours ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Job Title OverviewOperational Manager is responsible for leading a team of professionals to ensure excellent client service and financial performance.This role involves coaching, supervising, and mentoring direct reports to maximize their potential and achieve business objectives.The Operational Manager must have strong analytical skills to analyze and...

  • Process Excellence Leader

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeprocess Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a seasoned professional to fill the role of Process Improvement Specialist. In this position, you will be responsible for analyzing and optimizing business processes to drive operational efficiency.As a key member of our team, you will work closely with stakeholders to identify areas for improvement and develop strategic...

  • Leader of Operational Excellence

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱2,500,000 - ₱5,500,000

    Drive operational excellence and propel business growth by leveraging your expertise in financial operations.Skill Requirements:At least 3 years of experience as a Senior Operations Manager with a proven track record of delivering results-driven solutionsAs a motivated leader, you will excel in driving transformational changes that drive business success....

  • Business Operations Leader

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱600,000 - ₱1,000,000

    At Concentrix, we strive to achieve extraordinary results for our clients by disrupting the professional services market.We bring together creative minds in business and cutting-edge technology solutions to deliver exceptional customer experience.Job OverviewThis role is responsible for overseeing program performance, analyzing data, and determining program...

  • Senior Workforce Planning Strategist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeWorkforce Full time ₱800,000 - ₱1,200,000

    Workforce Planning Expert WantedWe are seeking a seasoned Workforce Planning expert to join our team. In this role, you will be responsible for leading the workforce planning process and ensuring we have the right resources in place to meet our business objectives.Key Responsibilities:Leverage your experience in workforce planning to drive business...

  • Operations Senior Manager for Sales

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Private Advertiser Full time

    The Operations Senior Manager oversees large-scale call center operations, driving profitability and managing complex client programs. The Senior Operations Manager is key to client acquisition, satisfaction, and retention, acting as the primary interface between the organization and its vital clients, integrating strategic and hands-on operational...

  • Service Delivery Senior Director

    2 days ago

    Iloilo City, Western Visayas, Philippines SupportNinja Full time

    Start Date: ASAPWork Setup:Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)Job Summary:An assertive character that can work independently, yet function in a team environmentExcellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skillsStrong...

  • Senior Operations Manager

    2 hours ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Strategic Leadership OpportunityIn a world where mediocrity is the norm, we strive for excellence in professional services. To achieve groundbreaking results, we're pushing boundaries and innovating solutions.We're dedicated to making our clients' businesses thrive. We're seeking a Senior Operations Manager who shares this passion and vision. The ideal...