Customer Service Advocate

22 hours ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱50,000

Customer Support Specialist

Job Overview

This role involves interacting with customers via chat, email or phone to provide support and resolve their queries.

  • The ideal candidate will have a strong communication skillset and be comfortable working independently.
  • A high level of product knowledge is also required, particularly in relation to Shopify and Gorgias.

Responsibilities

  • Resolve customer complaints related to products, orders, returns and account issues.
  • Provide timely responses to customer inquiries via various channels.

Requirements

  • Excellent written and spoken English skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Ability to work effectively in a remote environment.
  • A team-oriented approach with attention to detail.

Benefits

  • Competitive salary with opportunities for growth.
  • Paid time off to maintain work-life balance.
  • Access to health insurance or a stipend to promote well-being.
  • Fully remote setup with flexibility to work from anywhere.

Additional Information

  • A reliable computer or laptop is necessary for the role, along with a stable internet connection.

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