Remote Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupportEngineer Full time ₱360,000 - ₱480,000

Key Responsibilities of Support Engineer:

  • Technical Training: Provide training and documentation to customer-facing teams
  • Phone and Email Support: Offer assistance to customers via phone and email
  • Ticket Management: Manage tickets and ensure timely resolution of issues
  • Maintenance and System Checks: Perform regular maintenance and checks on systems to prevent downtime
  • Escalation: Escalate complex issues to L3 Technical Support as needed

Main Role of a Support Engineer:

The primary role of a Support Engineer is to provide second-level customer service and technical support.

Skills Required:
  • Excellent Communication Skills
  • Hands-on Hardware Troubleshooting Experience
  • Application/System Maintenance Activities
  • Bonus: Knowledgeable in SSL/TLS and REST APIs
  • Bonus: Experience with MySQL, SQL Syntax, VoIP Systems, Network Support, NodeJS, Python, and Related Technologies

Requirements:

  • Candidate should have a degree in Computer Science or a related field
  • Full-time Remote Work
  • Minimum internet speed of 10 Mbps required

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