Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱34,000 - ₱49,000
Job Title

Technical Support Specialist - Remote Work Opportunity

Are you a skilled technical professional seeking a remote work opportunity? Look no further

This is an exciting chance to provide top-notch technical support to clients across various industries. As a Technical Support Specialist, you will be responsible for resolving hardware, software, and connectivity issues via phone, chat, or email.

Key Responsibilities:

  • Respond to inbound technical support requests in a timely and efficient manner
  • Diagnose and troubleshoot complex technical issues using advanced problem-solving skills
  • Provide clear and concise step-by-step instructions to customers to resolve their issues
  • Escalate complex issues when necessary and collaborate with internal teams to ensure seamless resolution
  • Document all customer interactions accurately in the system
  • Stay up-to-date with products, services, and support procedures to provide expert-level support
  • Ensure customer satisfaction by delivering prompt and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information

Requirements

  • High school diploma or equivalent required
  • Previous call center experience or similar role preferred
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively

Benefits

  • Remote work opportunity with flexible scheduling
  • Opportunity to work with a dynamic team and contribute to company growth
  • Competitive compensation package
  • Opportunities for career advancement and professional development

Work Environment

This job operates in a professional office environment and involves a sedentary role using computer and headset equipment. The company provides reasonable accommodation to qualified applicants or employees with disabilities as required by law.

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