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IT Support Specialist

1 month ago

Makati City, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Description:

This is a dynamic role at Strategic Networks Inc. where you will be the primary point of contact for end-users, providing top-notch technical support via various channels.

The ideal candidate will possess excellent problem-solving skills, able to diagnose and resolve complex issues efficiently. You will work closely with Senior Technical Support Engineers and Team Leaders to ensure seamless issue resolution.

Your responsibilities will include:

  • Providing on-site, phone, email, or remote technical support for hardware and software issues
  • Performing root cause analysis and generating technical reports for desktop environment issues
  • Maintaining accurate records of incident tickets and resolving them within agreed service levels
  • Proactively updating end-users on request status
  • Assisting in account management, setting up new user accounts, and performing walkthroughs to resolve issues

In this role, you will have the opportunity to grow professionally and develop your technical expertise while contributing to the success of Strategic Networks Inc.

We are looking for a motivated individual who can meet our high standards and deliver exceptional results. If you're passionate about technology and committed to customer satisfaction, we encourage you to apply.

Key Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Familiarity with desktop environments and troubleshooting techniques
  • Ability to work effectively in a team environment

Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development.