Dedicated Case Converter

2 days ago

Makati City, National Capital Region, Philippines beBeeLegalIntakeSpecialist Full time ₱40,000 - ₱50,000
Job Opportunity

The Legal Intake Specialist plays a vital role in enhancing case conversions through a voice-based intake system. This position primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities
  • Initiate outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as required to support team collaboration and workflow continuity.
  • Adhere to a structured script while building rapport and addressing objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Demonstrate a strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.
About Us

This is a unique opportunity for individuals looking to excel in a dynamic environment. As a key member of our team, you will play a vital role in shaping our success.

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