Senior Case Converter

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCase Full time ₱480,000 - ₱630,000
Legal Intake Specialist

We are seeking a skilled Legal Intake Specialist to enhance case conversions through a voice-based intake system.

Your responsibilities will include:

  • Making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handling inbound calls as needed to support team collaboration and workflow continuity.
  • Adhering to a structured outbound script while building rapport and handling objections.
  • Consistently meeting daily and weekly call volume targets and conversion benchmarks.
  • Capturing and updating client information using CRM tools.
  • Managing rejections professionally and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participating in coaching sessions and applying feedback proactively.
  • Maintaining transparency and accountability in daily work logs and call quality.
Requirements
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • A strong sense of accountability - reliability with schedules, updates, and response times.
  • The ability to work independently with minimal supervision.
  • An open mind to coaching, quick application of feedback, and resilience under pressure.
  • Ability to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with the ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.

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