Enhance Customer Delight as a Leader

23 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱30,000 - ₱50,000
Job Overview

The key to delivering exceptional customer experiences lies in the ability to effectively improve and expand shopping experiences. This role emphasizes the importance of leveraging customer feedback and insights (Voice of the Customer) in all business decisions.

About Our Work Environment

We focus on using data-driven strategies to scale our businesses and create high-quality products and services that enhance the customer experience and drive long-term growth.

Culture and Work Model

We foster a culture of collaboration, innovation, and continuous learning. With a remote-first approach, you will have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

Responsibilities
  • Lead and develop the Customer Experience Team for our stores.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Requirements
  • 2+ years of experience in the same role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team leaders and members.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
  • Conflict Resolution and Decision-Making.
  • Crisis Management and Customer Feedback Integration.
What We Offer
  • Collaborate with world-class talents in a dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, Learning subsidy, and more.

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