Contact Center Team Leader

5 hours ago

Lipa City, Calabarzon, Philippines beBeeOperations Full time ₱2,500,000 - ₱3,500,000
Job Overview

The Operations Manager role involves overseeing a team of contact center professionals, ensuring seamless service delivery across 24/7 shifts. Key responsibilities include leading the team, developing business plans, and managing external compliance.

Leadership Expectations
  • A strong operational background with influential leadership skills in a matrixed environment.
  • Proven ability to drive change and performance management within the team.

As an Operations Manager, you will focus on optimizing operational efficiency, enhancing customer experience, and driving innovative solutions to meet customer needs. Your strong leadership skills, customer-centric approach, and experience in contact center operations will be essential assets for this role.

Key Responsibilities:
  • Lead a team of Front Line Supervisors and Staff across multiple service shifts.
  • Direct overall service activities for the customer service function, supporting customer experience and operations strategies.
  • Develop and manage business plans to achieve objectives.
  • Manage external and internal service compliance, identifying risk opportunities, and mitigating risks.
  • Identify and drive cost-saving initiatives through enhanced service experiences.
Requirements:
  • Operational orientation with demonstrated influential leadership.
  • Results-driven leader with expertise in proactive succession management and performance management.

This is an exciting opportunity to leverage your leadership skills, passion for customer experience, and operational expertise to drive success in a dynamic contact center environment.

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