Enhance Customer Experience
19 hours ago
Evaluate and optimize customer service operations by analyzing performance data and providing actionable insights.
Key Responsibilities:- Monitor and analyze call center metrics, customer feedback, and service trends.
- Track and report on key performance indicators such as first contact resolution, response time, and customer satisfaction.
- Identify root causes of service challenges and recommend process improvements.
- Partner with cross-functional teams to implement enhancements.
- Develop and maintain dashboards, reports, and presentations for management review.
- Provide insights to support training programs and knowledge base development.
- Strong fluency in written and verbal English.
- Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools (Power BI preferred).
- 2+ years of experience in customer service analysis, business analytics, or related roles.
- Ability to prioritize and manage multiple tasks independently while maintaining accuracy.
- Discreet and professional in handling sensitive information.
- Strong interpersonal and negotiation skills; able to work diplomatically across teams.
- Expertise in Salesforce.
- Industry knowledge: consumer goods, food & beverage, hospitality.
- Experience in manufacturing or service-driven environment.
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Lipa City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱1,800,000Customer Experience Specialist">This role plays a pivotal part in fostering seamless customer interactions, ensuring that our users receive personalized and comprehensive support.">The ideal candidate will possess exceptional communication skills, the ability to empathize with customers, and a keen sense of problem-solving. They will work closely with our...
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Customer Experience Enhancement Specialist
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Enhance Customer Delight as a Leader
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Customer Experience Manager
13 hours ago
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Customer Experience Strategist
12 hours ago
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Customer Experience Specialist
11 hours ago
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Customer Experience Expert
15 hours ago
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Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $40,000Customer Support RepresentativeAs a key member of our support team, you will play a vital role in delivering exceptional customer experiences through timely and effective resolution of support inquiries.Our ideal candidate is a highly motivated and empathetic individual with strong communication skills and a passion for helping others. If you have a proven...
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Customer Experience Expert
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Lipa City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱45,000 - ₱50,000Role Summary:We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer service department, you will play a pivotal role in providing exceptional support to our customers.Key Responsibilities:Customer Service: Provide timely and effective support to customers via various channels, including email, live chat,...
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Customer Experience Manager
13 hours ago
Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱3,000,000 - ₱4,800,000Customer Support Role OverviewThe Customer Support Specialist plays a pivotal role in delivering exceptional support to clients and fostering a positive customer experience.Key Responsibilities:Deliver prompt, efficient support via phone, email, and chat through the client CRM software Salesforce.Address customer inquiries, concerns, and issues with a high...
