Customer Experience Leader

2 days ago

Lipa City, Calabarzon, Philippines beBeeLeadership Full time $90,000 - $120,000

Unlocking Value in the Smart Grid: Lead a Support Team

Main Responsibilities
  • Direct a team to deliver exceptional customer experiences through efficient issue resolution and proactive support.
  • Manage escalations, monitor performance metrics, and implement strategies for improvement.
  • Ensure timely resolutions, maintain open communication channels, and optimize processes for seamless ticket handling.
  • Leverage Salesforce to its full potential by administering, optimizing, and automating key functions including training, reporting, and workflow enhancements.
  • Collaborate across departments to address complex challenges, drive process improvements, and foster a culture of excellence.

For this role, we seek a seasoned professional with strong technical leadership experience, demonstrated expertise in SQL, and a proven track record of delivering results-driven outcomes. The ideal candidate will possess excellent communication, problem-solving, and leadership skills, with a minimum of 8 years of production environment experience and 5+ years of team leadership.

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