Experience Leader

1 day ago


Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱540,000 - ₱600,000

**Job Title:** Customer Experience Specialist

About the Role

We are seeking a highly skilled and dedicated professional to play a pivotal role in providing exceptional customer service across various channels.

  • You will be the first point of contact for customers, addressing inquiries about our products and services.
  • Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
Responsibilities
  1. Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  2. Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  3. Foster a positive brand perception by consistently delivering exceptional customer interactions.
  4. Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.


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