Senior Customer Experience Leader

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time $83,600 - $124,900

About Us

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We empower individuals to unleash their creativity and bring unique ideas to life through custom product production. Our goal is to deliver top-quality products with a seamless experience via our AI-integrated systems.

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Our team members are located across the world, allowing us to attract talented individuals.

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All roles at our company are 100% remote from anywhere in the world.

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We encourage applicants who do not meet all requirements to apply so we can determine if something else might be a good fit.

\The Role\

You will lead our customer service team, ensuring efficient high-quality service delivery. You will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey with us.

\Key Responsibilities\
  • \
  • Lead and manage day-to-day operations of the Customer Service team.\
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.\
  • Act as an escalation point for complex or high-priority customer issues.\
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.\
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.\
  • Develop and implement best practices for customer service processes and workflows.\
  • Analyze customer service metrics to track team performance and customer satisfaction.\
  • Drive initiatives to enhance customer loyalty, satisfaction, and retention.
\Qualifications and Skills\
  • \
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.\
  • Strong experience managing a team and fostering a collaborative culture.\
  • Excellent communication skills, both written and verbal.\
  • Strong problem-solving and conflict resolution skills.\
  • Ability to work under pressure and manage multiple priorities.\
  • Familiarity with customer service platforms and CRM tools.
\What We Offer\

We offer a fully remote working platform, allowing you to work from anywhere in the world. Our company values a collaborative culture and offers opportunities for growth and development.

\How to Apply\

If you are interested in this position, please submit your application.

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