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Client Solutions Officer

1 week ago

Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

About Our Team

We are Citigroup Business Process Solutions Pte. Ltd., a dynamic team of professionals dedicated to delivering exceptional customer service experiences to clients worldwide.

Our Mission

To provide world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience.

Role Overview

We are seeking experienced Client Solutions Officers to join our team in Singapore. As a Client Solutions Officer, you will be responsible for handling customer service-related concerns, ensuring customer satisfaction, and providing an exceptional customer experience.

Key Skills:

  • Above average English communication skills and comfortable speaking with other nationalities.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment with multiple priorities.

What We Offer:

  • A competitive salary package and benefits, including HMO Health Insurance, Life Insurance, Retirement Plan, Transportation Allowance, Rice Allowance, Medical and Dental Allowance, Shift Differential, Staff Loan, Tuition Fee Reimbursement, Bereavement Assistance, and total of 35 leaves credits in a year.
  • A chance to grow your career with internal movement opportunities within Citi.

Requirements:

  1. Bachelor's degree or College undergraduate; High school/senior high school graduate with a minimum of 12 months of BPO international voice account experience.
  2. Above average English communication skills and comfortable speaking with other nationalities.
  3. Amenable to working on shifting schedule, holidays & weekends (fixed 5-day work week).
  4. Amenable to working in Bonifacio Global City, Taguig.
  5. Applicants should be eligible to legally work in the Philippines.