Citi Global Client Service Representative

7 days ago


Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

About the Company

Citigroup Business Process Solutions Pte. Ltd. is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients worldwide.

Job Description

The Customer Solutions Officer role in CBPS is an entry-level position that plays a vital part in servicing off-shore clients of Citi. In this role, you will be responsible for providing world-class service excellence to Citi's global clients by offering a remarkable phone and digital banking experience.

You will handle customer service-related concerns of Citi clients, which may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment.

Key Responsibilities

  1. Answer customer inquiries in a timely and efficient manner, maintaining compliance with departmental standards.
  2. Identify and fulfill clients' necessities by providing an exceptional customer experience.
  3. Work closely with internal teams to resolve customer issues and improve overall service quality.

Benefits

We offer a competitive compensation package, including a salary range of 30-40K, as well as various benefits such as HMO Health Insurance, Life Insurance, Retirement Plan, and more.

Career Growth Opportunities

In this role, you will have the opportunity to grow your career within Citi's fast-growing teams of Customer Solutions Officers. You will also have access to internal movement career opportunities within Citi.



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