Customer Engagement Expert
2 days ago
As a Retention Specialist, you will play a critical role in engaging with customers who have been declined for loans. Your primary objective is to understand their financial goals and circumstances, and then effectively address any objections they may have.
Responsibilities- Engage in inbound calls with customers to comprehend their financial objectives and situations
- Pitch and sell credit rebuilding products that align with the customer's needs
- Maintain a positive and empathetic approach to convert potential rejections into successful sales
- Provide clear and concise financial education to customers regarding credit rebuilding strategies and the benefits of offered products
This is an exciting opportunity to join a dynamic team and make a real impact on people's lives. As a Retention Specialist, you will be responsible for driving sales growth and improving customer satisfaction.
Requirements- At least 3 years of proven sales experience
- Excellent communication skills in English
- Expertise in objection handling and negotiation
- Monthly salary: up to 71,000 PHP
- Internet reimbursement up to 2,000 PHP per month
- Annual paid company outing
- Paid time off up to 8 calendar days per year
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