Customer Engagement Expert

6 days ago

Manila, National Capital Region, Philippines beBeeCreditRebuilder Full time ₱372,000 - ₱724,000
Client Retention Professional

The Client Retention Professional is a mid-senior level role responsible for engaging with customers who have been declined for loans, understanding their concerns and effectively addressing objections.

This involves pitching and selling credit rebuilding products that align with the customer's financial goals and circumstances, providing clear and concise financial education to customers about credit rebuilding strategies.

Key Responsibilities:
  • Objection Handling & Credit Rebuilding Sales: Engage in inbound calls with customers, maintain a positive and empathetic approach to turn potential rejections into successful sales.
  • Credit Rebuilding Product Sales: Pitch and sell credit rebuilding products that align with the customer's financial goals and circumstances, ensuring customers fully understand the product offerings and terms.
  • Process Optimization: Accurately document customer interactions, objections, and sales outcomes, leverage data to identify trends and refine objection-handling techniques for improved conversion rates.

Spring Financial is revolutionizing financial access by providing smart credit-building solutions. As one of Canada's fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease – online, via text, or over the phone.

About Our Solutions:

Our expert team provides guidance on credit rebuilding strategies, helping clients make informed decisions about their financial futures.

How We Achieve Success:

We achieve success by fostering long-term relationships with our clients, delivering personalized support and tailored solutions that meet their unique needs.

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