Customer Engagement Professional

2 days ago

Manila, National Capital Region, Philippines beBeeEngagement Full time ₱250,000 - ₱400,000

Our company is seeking an experienced Customer Engagement Professional to join our team. The successful candidate will play a key role in providing exceptional customer service and support.

The Customer Engagement Professional will be responsible for engaging with new customers, facilitating their onboarding process, and providing comprehensive solutions to their queries.

  • Support customers via direct chat or phone.
  • Respond to all messages within agreed Service Level Agreement (SLA).
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.

Key Responsibilities

  • Customer Communication: Develop and maintain effective relationships with customers through active listening, clear communication, and empathy.
  • Ticket Management: Prioritize and manage tickets efficiently, ensuring timely resolution and escalation as necessary.
  • Process Improvement: Continuously identify areas for process improvement and implement changes to enhance the customer experience.
  • Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and drive results.

Requirements

  • Relevant Experience: A minimum of 1-2 years of customer service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.

We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

  • Customer Engagement Expert

    7 days ago

    Manila, National Capital Region, Philippines beBeeCreditRebuilder Full time ₱372,000 - ₱724,000

    Client Retention ProfessionalThe Client Retention Professional is a mid-senior level role responsible for engaging with customers who have been declined for loans, understanding their concerns and effectively addressing objections.This involves pitching and selling credit rebuilding products that align with the customer's financial goals and circumstances,...

  • Customer Engagement Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeSuccess Full time $50,000 - $75,000

    Customer Success AssociateWe are seeking a solution-driven individual who has a passion for customer happiness, technology, and growth.The Customer Success Associate acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and...

  • Customer Engagement Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $61,250 - $130,000

    About the RoleRingCentral is seeking a seasoned Customer Success Manager to join our team. In this role, you will be responsible for ensuring every user effectively utilizes our products.The ideal candidate will champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. This position requires...

  • Customer Engagement Marketer

    3 days ago

    Manila, National Capital Region, Philippines beBeeMarketer Full time $80,000 - $100,000

    Key Responsibilities:The ideal candidate will be responsible for designing and executing comprehensive email marketing campaigns across various customer segments, focusing on acquisition, retention, and re-engagement strategies.Key responsibilities include campaign creation, email database management, creating compelling email content, monitoring email...

  • Strategic Customer Engagement Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerEngagement Full time ₱550,000 - ₱750,000

    About the RoleWe are seeking a strategic and results-driven professional to lead our customer engagement initiatives.The ideal candidate will drive customer retention and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.Main Responsibilities

  • Senior Customer Engagement Strategist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerEngagement Full time ₱800,000 - ₱1,200,000

    Job SummaryThe Customer Engagement Team Lead is responsible for overseeing the customer engagement strategy, ensuring seamless interactions between customers and internal teams.This role involves driving activities related to shared services operations, providing trainings to users, and supervising Shared Services Managers to deliver results within agreed...

  • Customer Engagement Strategist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCybersecurity Full time $100,000 - $120,000

    Senior Customer Success Manager, High TouchThe primary objective of the Senior Customer Success Manager is to lead customer engagement throughout their lifecycle, ensuring maximum satisfaction and value.Key Responsibilities

  • Strategic Customer Engagement Leader

    7 days ago

    Manila, National Capital Region, Philippines beBeeProductManagement Full time ₱6,000,000 - ₱8,000,000

    Customer Experience Product RoleOur organization seeks a skilled Customer Experience (CX) Product Manager to drive strategic product decisions and customer support initiatives.Key Responsibilities:Develop and execute the product roadmap for customer engagement channels, identifying opportunities for channel enhancement and automation.Design business cases...

  • Customer Engagement Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeEngagement Full time ₱50,000 - ₱70,000

    About the RoleWe are seeking a highly organized and personable Customer Engagement Specialist to help convert inbound leads into booked evaluations for partner speech therapy practices.Key responsibilities include responding to inbound leads via phone and text who are seeking speech therapy services. Building trust and connection quickly, representing our...

  • Customer Engagement Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $50,000 - $80,000

    Customer Retention ManagerOur team seeks a seasoned customer retention expert to spearhead our email, SMS, and loyalty initiatives.Email and SMS Automation: Design and optimize sophisticated campaigns that foster engagement and repeat business.VIP Customer Management: Identify high-value customers and cultivate personalized relationships, transforming them...