Remote Customer Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCommunication Full time ₱39,999 - ₱59,999
Customer Service Expert

We are seeking a skilled customer service professional to support our customers with all their requirements. As a key member of our team, you will be responsible for delivering exceptional customer experiences through prompt and detailed attention.

Key Responsibilities:
  • Provide timely and effective responses to incoming chat requests, emails, and platform requests.
  • Create a sense of personalized care for each customer, giving them an experience that makes them feel valued.
  • Manage client concerns to deliver resolution or coordinate escalation when necessary.
  • Ensure accurate data entry and follow-up in accordance with service level agreements.
  • Accurately manage Jira tickets for customer inquiries.
  • Identify and suggest opportunities for improvement to enhance our customer service offerings.
Requirements:

We are looking for someone with the following skills and qualifications:

  • Intermediate proficiency in Microsoft Office Suite.
  • Outstanding written and verbal communication skills.
  • High attention to detail.
  • Active and creative problem-solving skills.
  • Strong conflict resolution and mediation skills.
  • Jira ticket management experience.
Competencies:
  • Excellent communication skills.
  • Attention to detail.
  • High levels of proactivity and initiative-taking.
  • Ability to actively and creatively problem solve.
  • Ability to manage time and prioritize tasks.
Benefits:

As a valued member of our team, you will enjoy a range of benefits including:

  • Opportunities for growth and development.
  • A collaborative and dynamic work environment.
  • A competitive compensation package.

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