
Remote Technical Support Representative
1 week ago
This is a remote opportunity to work as a technical support specialist.
Our ideal candidate will have excellent communication and problem-solving skills, with the ability to provide timely and effective resolutions for customers.
The successful candidate will be highly organized and able to multitask effectively in a fast-paced environment.
Job DescriptionWe are seeking a skilled technical support specialist to join our team. The successful candidate will be responsible for:
- Providing technical support to customers via phone, email or chat
- Diagnosing and troubleshooting hardware, software and network issues
- Documenting customer interactions accurately in the system
- Maintaining up-to-date knowledge of products and services
The ideal candidate will have:
- Excellent communication and interpersonal skills
- Strong command of the English language
- Previous call center experience
- Work from home experience
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
As a technical support specialist at our company, you can expect:
- HMO coverage plus a dependent
- Dental coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset.
Reasonable AccommodationIt is the policy of our company to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
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