Remote Technical Support Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱180,000 - ₱220,000
Technical Support Specialist

This is a remote opportunity to work as a technical support specialist.

Our ideal candidate will have excellent communication and problem-solving skills, with the ability to provide timely and effective resolutions for customers.

The successful candidate will be highly organized and able to multitask effectively in a fast-paced environment.

Job Description

We are seeking a skilled technical support specialist to join our team. The successful candidate will be responsible for:

  • Providing technical support to customers via phone, email or chat
  • Diagnosing and troubleshooting hardware, software and network issues
  • Documenting customer interactions accurately in the system
  • Maintaining up-to-date knowledge of products and services
Required Skills and Qualifications

The ideal candidate will have:

  • Excellent communication and interpersonal skills
  • Strong command of the English language
  • Previous call center experience
  • Work from home experience
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits

As a technical support specialist at our company, you can expect:

  • HMO coverage plus a dependent
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset.

Reasonable Accommodation

It is the policy of our company to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

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