Technical Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Strategic Networks Inc.
Key Responsibilities
- Act as the first point of contact for customers' technical concerns via inbound and outbound calls
- Provide troubleshooting assistance, isolating issues before escalating to respective teams for resolution
- Create and manage tickets in Dynamics365, ensuring complete and verified details
- Offer timely responses to customer issues, maintaining a high level of program and service knowledge
- Meet and exceed KPI targets, adhering to Service Level Agreements and maintaining customer satisfaction
Requirements
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong knowledge of technical systems and software
- Proficiency in creating and managing tickets, as well as providing customer updates
What We Offer
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
About Us
Strategic Networks Inc. is a leading provider of IT services, dedicated to delivering exceptional customer experiences. We are committed to innovation, employee growth, and community involvement.
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