Process Transformation Expert
9 hours ago
As an automation expert, you'll drive transformative changes in Thumbtack's service experience. You'll focus on business process redesign, leveraging targeted automation and AI applications to achieve better outcomes.
Key Responsibilities- IDentify opportunities for radical improvements in processes, driving impactful initiatives rather than incremental gains.
- Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
- Collaborate with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for significant improvement.
- Partner with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
- SUPPORT the development of automation flows and decision tree logic when needed, always within the broader business context of transformative impact.
- Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
- Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
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