
Transformative Process Designer
15 hours ago
We are a collaborative group of professionals working together to deliver exceptional service through operational excellence and strategic enablement.
As a key contributor to our service experience transformation, you will own specific business problems within the service journey and drive process redesign, supported by targeted automation and AI applications.
Key Responsibilities:- Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving breakthrough results.
- Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve radical improvement.
- Partner with teams to gather insights and validate opportunities for transformative change.
- Collaborate with stakeholders to ensure solution designs represent a fundamental shift and are aligned with business intent.
- 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving impactful initiatives.
- Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards groundbreaking solutions.
- Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
- Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on innovative solutions.
- Passion for building excellent, scalable systems that represent a paradigm shift.
Our organization is committed to diversity and inclusion. We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.
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