Customer Support Specialist

7 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱500,000
Customer Support Specialist

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. This role focuses on providing exceptional service to customers, ensuring their needs are met with prompt and accurate responses.

The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset. They will be responsible for resolving customer inquiries and complaints fairly and effectively, while offering comprehensive information about products and services.

This role also involves recommending and implementing programs that support customer needs and enhance the overall customer experience. The specialist will work closely with other teams to ensure seamless integration and achievement of objectives.

The successful candidate will have specialized skills or be multi-skilled, developed through job-related training and considerable on-the-job experience. They will complete work with a limited degree of supervision, demonstrating a high level of autonomy and accountability.

The role requires strong problem-solving abilities, with the specialist providing solutions to atypical problems based on proven practices or procedures. Strong communication and interpersonal skills are essential, as is the ability to explain job-specific information clearly and concisely.

Key Qualifications
  • Bachelor's degree holder or equivalent qualification.
  • Excellent verbal and written communication skills.
  • Preferably with BPO experience.
  • Proficient in keyboard and MS Tools, specifically Excel, Word etc.
  • Willing to work on shifting schedules including weekends.

We are an equal opportunity employer committed to diversity and inclusion. If you have a disability or need reasonable accommodation, please contact us. Learn more about our commitment to equity and accessibility here.

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