Customer Support Specialist

11 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱60,000
Job Description

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers via phone, email, and chat.

As a Customer Support Specialist, you will be the primary point of contact for our customers, responding to their inquiries and resolving technical issues in a timely and professional manner.

You will also have the opportunity to work with our cross-functional teams to identify and resolve complex issues, and to develop and implement process improvements that drive customer satisfaction and loyalty.

This is an exciting opportunity to join a dynamic and growing company and to make a real impact on our customers' experiences.

Required Skills and Qualifications
  • 3+ years of technical support experience: Primarily supporting customers via email and chat.
  • General knowledge of how web-based and mobile apps work.
  • General knowledge and experience of SaaS Products - Software as a Service.
  • Passionate about client satisfaction.
  • Ability to thrive in a dynamic and evolving environment.
  • Metric-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Ability to properly understand and convey tone via written communications.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A generous PTO policy.
  • A 401(k) matching program.
  • Health, dental, and vision insurance.
Others

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.

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