
Technical Support Specialist
14 hours ago
Job Role:
Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team. As a key member of our IT operations, you will be responsible for providing exceptional customer service and resolving technical issues in a timely manner.
Key Responsibilities:- Troubleshooting: Use diagnostic techniques and pertinent questions to identify the root cause of technical issues
- Problem Solving: Determine the best solution based on the issue and details provided by customers
- Customer Service: Provide accurate information on IT products or services and record events and problems in logs
- Issue Escalation: Direct unresolved issues to the next level of support personnel
- Experience: Atleast 2 years of experience providing level 1 or above help desk support in IT operations
- Communication Skills: Excellent communication skills to effectively interact with customers and colleagues
- Analytical Skills: Proven analytical and problem-solving abilities to troubleshoot complex technical issues
- Prioritization: Ability to effectively prioritize and execute tasks in a high-pressure environment
- Customer Orientation: Exceptional customer service orientation to ensure customer satisfaction
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