Multilingual Customer Support Expert

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱550,000
Japanese Bilingual Customer Support Specialist Job Description

Our team is seeking a highly skilled Japanese Bilingual Customer Support Specialist to join our customer support team. As a key member of our team, you will be responsible for providing top-notch customer support to our clients in the Japanese market.

The ideal candidate will have strong proficiency in Japanese, including formal and business-level communication (Keigo). They should also possess excellent customer service skills, with the ability to handle complex customer issues in a timely and professional manner.

We are looking for someone who is proactive, results-driven, and able to work effectively in a fast-paced environment. The right candidate will have a strong commitment to delivering exceptional customer experiences and exceeding customer expectations.

Key Responsibilities:
  • Provide high-quality customer support via email, phone, and internal tools
  • Troubleshoot technical issues reported by customers and offer solutions or workarounds
  • Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
Requirements:
  • 1+ years of experience in customer support for Japanese businesses
  • Advanced (C2) English level; written and spoken
  • Knowledge and experience in using Honorific Japanese (Keigo)
  • Amazing customer service skills
  • Proactive attitude and willingness to take initiative without being asked to
What We Offer:
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
Company Culture:

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

  • Care for others: Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust: Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership: Doing the right thing should come naturally.
  • Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues

  • Customer Support Expert

    3 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

    Our organization is seeking a Technical Support Specialist to join our team.Job OverviewThis individual will play a critical role in assisting customers with technical issues related to our products and services.The ideal candidate will possess excellent communication skills, a strong understanding of technical concepts, and the ability to analyze complex...

  • Multilingual Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000

    Job OpportunityWe are seeking a highly skilled professional to fill a Bilingual Customer Service Representative role.Job DescriptionAnswer 30+ inbound calls per day in English and Spanish, providing exceptional customer service and support.Create and manage support tickets in Zoho Desk, ensuring timely resolution of customer issues.Provide updates on orders,...

  • Customer Support Agent with English and Thai

    2 weeks ago

    Manila, National Capital Region, Philippines Amber Full time

    About usAt Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Customer Support Specialist

    10 hours ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000

    Job Title: Customer Support Expert">We are seeking a highly skilled and experienced Customer Support Expert to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our Order To Cash process.">Responsibilities">">Manage customer orders, including domestic, export, and consignment orders, ensuring...

  • Technical Support Expert

    4 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time

    We are seeking a highly skilled Support Specialist to join our team. This role focuses on providing exceptional software support, ensuring timely issue resolution, and delivering a seamless customer experience.Key Responsibilities:Deliver expert-level software support for PLM solutionsPerform in-depth troubleshooting and root cause analysis of technical...

  • Customer Engagement Expert

    9 hours ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱600,000 - ₱1,200,000

    Job Title: Vendor Operations Expert - Customer EngagementAbout the RoleThis role oversees and ensures compliance in delivery schedules, inventory management, and logistics processes. The ideal candidate will have experience in stakeholder management, good communication and time management skills.The successful candidate will be responsible for overseeing...

  • Customer Support Specialist

    9 hours ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000

    Job OverviewThis role emphasizes the importance of customer satisfaction and profitability for the business. The Customer Service Representative is responsible for spreading company vision by providing thoughtful product curation, accurate information, and expert advice.Key ResponsibilitiesProvide timely support to customer inquiries across various...

  • High-Touch Support Expert

    2 days ago

    Manila, National Capital Region, Philippines beBeeEnterprise Full time $40,000 - $80,000

    Job OverviewAtlassian seeks a Support Specialist to provide post-sales support for Enterprise clients. This role will play a vital part in promoting the adoption and use of Atlassian products.The ideal candidate will be responsible for providing billing, quoting, and licensing support to internal sales teams and external customers.Exceptional customer...

  • Technical Support Consultant

    3 weeks ago

    Manila, National Capital Region, Philippines SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Journey Expert

    4 weeks ago

    Manila, National Capital Region, Philippines ING Full time

    Customer Journey Expert ING is looking to recruit a Customer Journey Expert for the Wholesale Data Management and Analytics Platform.Your work environment: ING's purpose is 'Empowering people to stay a step ahead in life and in business'. Every ING colleague is given the opportunity to contribute to that vision.The ING Think Forward Global Strategy aims to...