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Performance Enhancement Coordinator

1 week ago

Manila, National Capital Region, Philippines TDCX Group Full time

Are you looking for a challenging and rewarding career that allows you to make a real impact on the customer experience? Look no further than TDCX Group, a leading provider of transformative digital CX solutions.

We are currently seeking a Quality Officer to join our team, responsible for performing channel monitoring, providing feedback and recommendations, and collaborating with QA team members to improve service delivery and customer satisfaction.

To excel in this position, you must possess excellent organizational, time management, customer service, and problem-solving skills. Your ability to train and develop new and existing support agents will be crucial in driving business growth and improving customer experiences.

As a Quality Officer at TDCX, you will have access to our innovative workspaces, cutting-edge technologies, and opportunities for professional growth and development. Apply now to join our dynamic team and be part of a company that's pushing the boundaries of the CX industry.