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Store Experience Enhancement Leader

2 weeks ago

Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time
About This Role:

As a Store Experience Enhancement Leader at StoreHub Sdn Bhd, OneStoreHub Pte Ltd, you will play a critical role in enhancing the overall store experience for merchants. You will lead the Onboarding Team, monitor ticket queues, ensure timely assignment and completion of tasks, and work closely with colleagues and the Regional Customer Care Manager to maintain consistent, high-quality service standards.

In this role, you will analyze performance data to identify trends and areas for improvement, develop action plans to enhance efficiency and the overall merchant experience, and provide personalized support and guidance to merchants during their first 60 days.

Key Responsibilities:
  • Analyze performance data to identify trends and areas for improvement.
  • Develop and implement action plans to enhance efficiency and the overall merchant experience.
  • Provide personalized support and guidance to merchants during their first 60 days.
  • Cordinate training sessions for newly hired team members.