Performance Metrics Coordinator

4 days ago


Manila, National Capital Region, Philippines William Hill PLC Full time
About the Position:
We're looking for a Performance Metrics Coordinator to join our team. In this role, you'll be responsible for creating relevant presentation decks for stakeholders, providing reporting analytics, identifying areas for improvement, and partnering with other WFM roles to recommend resolutions to identified areas for improvement. This is an exciting opportunity to join a company that's passionate about delivering exceptional customer experiences.

Key Responsibilities:
  • Owns reporting cycle – data mining, report creation, report validation, report maintenance and change management process
  • Creates relevant presentation decks for stakeholders
  • Provides reporting analytics and identifies Areas for Improvement
  • Partner with other WFM roles in recommending resolutions to identified Areas for Improvement to stakeholders

Requirements:
To succeed in this role, you'll need a Bachelor's degree, excellent English verbal and written communication skills, and a solid understanding of the department's processes and guidelines. Proficiency in tools navigation and a proven ability to maintain professional relationships internal/external are also essential. Additionally, you should have a grasp of the services being offered by evoke and proficiency in tools navigation, as well as advanced levels in Excel and Word.

Benefits:
We offer a competitive salary and bonus schemes, hybrid working arrangements, paid time off, healthcare, and wellness initiatives. Our company culture values flexibility, trust, and diversity, providing opportunities for growth and development.

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