Ecommerce Customer Experience Specialist

6 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,000,000
Role Overview

We're revolutionizing customer connections for e-commerce brands by delivering premium service and sales support.

Key Responsibilities
  • Respond to inquiries via various channels with clarity, warmth, and professionalism.
  • Recommend products, identify upselling opportunities, and assist with purchase decisions.
  • Address questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Deliver personalized experiences reflecting each brand's voice, values, and standards.
  • Record and share feedback to enhance customer experience and internal processes.
  • Collaborate with the internal team to align on trends, performance, and customer journey improvements.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with CRM platforms like Shopify, Zendesk, or Gorgias is beneficial.
  • Calm under pressure and comfortable with multitasking in a fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

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