Ecommerce Support Associate

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,100,000
Job Title: Customer Service Representative

  We are seeking a customer service professional to handle inquiries and resolve issues related to online orders.


  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication

  Key Responsibilities:


  • Assist in resolving charge disputes and processing refunds when needed

  Qualifications:


  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency

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