Multilingual Service Desk Support Specialist
7 days ago
**Company Overview:**
Manpower Core Group Inc. is a leading IT and business consulting services firm, providing exceptional service to clients worldwide.
**Job Description:**
We are seeking a highly skilled Multilingual Service Desk Support Specialist to join our team. As a key member of our service desk, you will be responsible for resolving technical issues utilizing excellent customer service skills, problem-solving skills, and technical thinking/reasoning skills.
Main Responsibilities:
- Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via case tracking system professionally and with speed, accuracy, and proficiency.
- Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed-upon procedures as well as proper escalation processes.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policies, procedure,s and other important operational issues.
Required Skills and Qualifications:
- Proficient in written and verbal communication in English and Polish language.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Proactive, service-minded and able to multi-task.
- Good interpersonal skills (empathy, verbal dexterity, etc.).
Benefits:
The successful candidate will have opportunities to expand their experience in a large IT and business consulting services firm, working with a diverse range of clients and technologies.
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